Shipping Policy

We are committed to delivering your orders promptly and securely. Please review our shipping policy below to understand how we handle shipping and delivery.

Order Processing Time
Orders are typically processed within 3-5 days after payment confirmation, excluding weekends and holidays.
Processing time may vary during peak seasons or special promotions.

Estimated Delivery Times
Receiving time = Processing time(3-5 days) +Shipping time(4-7 days)
Important note: Please note that all estimated shipping times stated are based on normal conditions.

Shipping Destinations
We currently ship to addresses within United Kingdom, Ireland, USA, Canada,  Australia. Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.

Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link.

Lost or Damaged Shipments
In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.

Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately. We will work with the courier to resolve the issue and, if necessary, provide a replacement or refund.

Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed for shipping.

Returns and Exchanges
For information on returns and exchanges, please refer to our Return and Exchange Policy page.

About Customs
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff.

About Sales Tax
We do not charge any sales tax on orders.

Contact Us
If you have any questions or concerns regarding our shipping policy or the status of your order, please don't hesitate to contact our customer support team:

Email: Support@hobbyart.uk
Phone: +86 15050118981
Address: Room 114, Building 15, District 7, Haiyue Garden, Suzhou Industrial Park, Suzhou, Jiangsu 215000, China
Service time: (Mon-Fri) 8:30AM -6:00PM (UTC+8)

We appreciate your business and hope you enjoy your shopping experience with Hobbyart.