Contact Us
We’re always happy to hear from you! Whether you have questions, feedback, or need assistance, feel free to reach out using the details below.
Contact Form:
You can fill out the form below, and we'll get back to you as soon as possible.
FAQs
Yes, our kits make great gifts! You can purchase one and have it shipped directly to the recipient. If you’re not sure which kit they’d like, we also offer gift cards as an alternative.
Free Shipping 7-12 days (Tracking numbers and tracking links will be sent to you via email after shipping.)
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time.
To start a return or refund request, please email us at Support@hobbyart.uk with your order number and reason for the return. Once approved, we will provide return instructions.
If you've made a purchase with us, you should receive an order confirmation by email within a few minutes. If you haven't received the confirmation, here are some possible reasons:
1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.
Join our FB VIP Group
We are delighted to have you join our Facebook group, where you can connect with other embroidery enthusiasts, share your work, and receive exclusive tips and discounts. Don't miss the opportunity to be a part of our vibrant and supportive community. Click the button below to join now. We can't wait to see you there!
Email: Support@hobbyart.uk
Address: Room 114, Building 15, District 7, Haiyue Garden, Suzhou Industrial Park, Suzhou, Jiangsu 215000, China
Service time: (Mon-Fri) 8:30AM - 6:00PM (UTC+8)
Address: Room 114, Building 15, District 7, Haiyue Garden, Suzhou Industrial Park, Suzhou, Jiangsu 215000, China
Service time: (Mon-Fri) 8:30AM - 6:00PM (UTC+8)