Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a refund or return under the following conditions:

1. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
You must request a return within 30 days of receiving the product.
The product must be in its original packaging, unused, and in the same condition as when you received it.
Proof of purchase, such as the order number or receipt, is required.

2. Returns Process
To initiate a return, please follow these steps:
Contact our customer support team at support@hobbyart.uk to request a return authorization within 30 days of receiving your product.
Provide the order number and reason for the return.
Once you receive authorization, package the item securely and include all original packaging and accessories.
Ship the item to the address provided by our customer support team.
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3. Return Address
Please contact our Customer service at support@hobbyart.uk to get the return address.

4. Refund Process
If your return is approved, we will process your refund within 7 days of receiving the returned item. The refund will be issued in the same form of payment used for the original purchase. Please note that it may take some time for the refund to appear in your account, depending on your financial institution.

5. Exchange Policy
If you wish to exchange a product for a different size or color, please contact our customer support team to arrange for an exchange. We will provide instructions on how to return the original item and place a new order for the desired product.

6. Shipping Costs
Free return shipping. We cover the cost of return shipping, so you don't have to worry about any hidden fees or expenses.

7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, as appropriate, at no additional cost to you.

8. Contact Us
If you have any questions or concerns regarding our return & refund policy, please don't hesitate to contact us. We are here to assist you.
Email: Support@hobbyart.uk
Phone: +86 15050118981
Address: Room 114, Building 15, District 7, Haiyue Garden, Suzhou Industrial Park, Suzhou, Jiangsu 215000, China
Service time: (Mon-Fri) 8:30AM -6:00PM (UTC+8)